Subject: Re: Front Desk Number
From: Rebecca Dybala <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Linda Townsend <[email-masked]>, abhishek kumar <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 23 Nov 2021 12:27:28 -0500

Hi Saurabh,

I have sent the recording for voicemail twice. Most recent was yesterday. Just want to make sure you are getting my emails. Thanks! 

Does your system already provide the music and we just need to chose which we would like? Or is that something through wind stream?

Rebecca Dybala
HR Manager
[email-masked]
508-986-2330 Ext. 105
201 Turnpike Rd Westborough, MA 01581
www.releasewellbeingcenter.com

> On Nov 23, 2021, at 12:21 PM, Saurabh Dadu <[email-masked]> wrote:
> 
> Done Thank you.
> 
> Can you please send me
> 
> The music you want us to play when your callers are holding to speak with an agent
> Recording for Voicemail - when an agent is busy/cannot answer
> 
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> From: Linda Townsend <[email-masked]>
> Sent: 23 November 2021 10:09 PM
> To: Saurabh Dadu <[email-masked]>
> Cc: Rebecca Dybala <[email-masked]>; abhishek kumar <[email-masked]>; Ashish Dabral <[email-masked]>
> Subject: Re: Front Desk Number
>  
> That works, thank you!
> 
>> On Nov 23, 2021, at 11:10 AM, Saurabh Dadu <[email-masked] <mailto:[email-masked]>> wrote:
>> 
>> Hi Linda,
>> 
>> So if we transfer a customer back to the same number, they may end up pressing 1 again to speak with call center.
>> 
>> Instead in your Windstream you have a lot of numbers which are not used. Example  774.214.3045. I can assign this number to the front desk team, and transfer calls for front desk to this number from our phone system.
>> 
>> This way they won't have to go through the IVR again.
>> 
>> Saurabh Dadu
>> LiveSalesman
>> India: +91 120 4332621 x 17
>> US: 1 240 949 2437
>> Cell: +91 9810175203
>> From: Linda Townsend <[email-masked] <mailto:[email-masked]>>
>> Sent: 22 November 2021 11:31 PM
>> To: Saurabh Dadu <[email-masked] <mailto:[email-masked]>>
>> Cc: Rebecca Dybala <[email-masked] <mailto:[email-masked]>>; abhishek kumar <[email-masked] <mailto:[email-masked]>>; Ashish Dabral <[email-masked] <mailto:[email-masked]>>
>> Subject: Re: Front Desk Number
>>  
>> Hi there,
>> 
>> Yes it’s the same number but they could press 2 to reach us. Is there a benefit to adding a different extension? 
>> 
>>> On Nov 22, 2021, at 12:49 PM, Saurabh Dadu <[email-masked] <mailto:[email-masked]>> wrote:
>>> 
>>> Hi Linda,
>>> 
>>> This is the same number as people dial to reach call center. Is there not a direct number for Front Desk?
>>> 
>>> Should I assign one of the numbers from your Windstream account to Front Desk extetntions?
>>> 
>>> Saurabh Dadu
>>> LiveSalesman
>>> India: +91 120 4332621 x 17
>>> US: 1 240 949 2437
>>> Cell: +91 9810175203
>>>   
>>> From: Linda Townsend <[email-masked] <mailto:[email-masked]>>
>>> Sent: 22 November 2021 11:17 PM
>>> To: Saurabh Dadu <[email-masked] <mailto:[email-masked]>>
>>> Cc: Rebecca Dybala <[email-masked] <mailto:[email-masked]>>; abhishek kumar <[email-masked] <mailto:[email-masked]>>; Ashish Dabral <[email-masked] <mailto:[email-masked]>>
>>> Subject: Re: Front Desk Number
>>>  
>>> Hi Saurabh,
>>> 
>>> The front desk number is 508-986-2330. Thank you!
>>> 
>>> Linda
>>> 
>>>> On Nov 22, 2021, at 10:50 AM, Saurabh Dadu <[email-masked] <mailto:[email-masked]>> wrote:
>>>> 
>>>> Hi Rebecca and Linda,
>>>> 
>>>> Please share with us phone number of Front Desk where we can forward the incoming calls to incase:
>>>> 
>>>> Someone wants to speak with Front Desk
>>>> All Reservations agents are busy on other calls (We were to have them to Voicemail, but we never received those prompt recordings)
>>>> Kind regards,
>>>> 
>>>> Saurabh Dadu
>>>> LiveSalesman
>>>> India: +91 120 4332621 x 17
>>>> US: 1 240 949 2437
>>>> Cell: +91 9810175203