Subject: Re: Report from Ithraa
From: Ashish Dabral <[email-masked]>
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha <[email-masked]>, Syed Attaullah <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 23 Nov 2021 05:33:04 -0700 (MST)

Dear Ali, 

Please let me know once you available. I will guide you how to check the report. 

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "elsadeg aa" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Deeksha" <[email-masked]>, "Syed Attaullah" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, November 23, 2021 5:05:38 PM 
Subject: Re: Report from Ithraa 

Dear Ali, 

You can go to Freshdesk, and click on reports and then agent reports. 

Its fairly easy. If you need to learn how to see the reports - Ashish from my team can give you training. 

[ mailto:[email-masked] | @Ashish Dabral ] - Speak with Ali today - and make sure he knows how to see the report. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: [email-masked] <[email-masked]> 
Sent: 23 November 2021 4:53 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Deeksha Dadu <[email-masked]>; Syed Attaullah <[email-masked]> 
Subject: Re: Report from Ithraa 
كتب Saurabh Dadu في 2021-11-16 11:50: 
> Dear Ali, 
> 
> Please find below the format of report we have to receive from you 
> everyday and the end of day daily. 
> 
> Please send this report to all the people who are in CC in this 
> email. 
> 
> Expect to receive this report no later than 11am the following 
> morning each day. 
> 
> WebTeam 
> HomeBox 
> 
> Total Number of Agents 
> 
> Number of Agents Scheduled for Today 
> 
> Number of Agents Absent 
> 
> Number of Agents Resigned 
> 
> Number of Agents in Training 
> 
> Number of Chats Answered 
> 
> Number of Emails Answered 
> 
> Which Agents met Productivity Target 
> 
> Which Agents did not meet productivity target 
> 
> Action Taken for people who did not meet Target 

Hi Saurabh Dadu , 

as you requested please kindly show the link to tracking productivity 
report daily 

1- Webteam - shorturl.at/mruM8 - (Live) 
2- Homebox - shorturl.at/gCIXZ -*(static) 

Best Regards, 

-- 
Elsadeg Ali 
Project & Operation Manager 
Ithra Al-muhtawa Company 
Tele: +966591203388 
[ http://www.ithraacc.com.sa/ | www.ithraacc.com.sa ]