Subject: Re: Report from Ithraa
From: Saurabh Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Syed Attaullah <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 23 Nov 2021 11:35:38 +0000

Dear Ali,

You can go to Freshdesk, and click on reports and then agent reports.

Its fairly easy. If you need to learn how to see the reports - Ashish from my team can give you training.

@Ashish Dabral<mailto:[email-masked]> - Speak with Ali today - and make sure he knows how to see the report.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: [email-masked] <[email-masked]>
Sent: 23 November 2021 4:53 PM
To: Saurabh Dadu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Deeksha Dadu <[email-masked]>; Syed Attaullah <[email-masked]>
Subject: Re: Report from Ithraa

كتب Saurabh Dadu في 2021-11-16 11:50:
> Dear Ali,
>
>  Please find below the format of report we have to receive from you
> everyday and the end of day daily.
>
>  Please send this report to all the people who are in CC in this
> email.
>
>  Expect to receive this report no later than 11am the following
> morning each day.
>
>                 WebTeam
>                 HomeBox
>
>                 Total Number of Agents
>
>                 Number of Agents Scheduled for Today
>
>                 Number of Agents Absent
>
>                 Number of Agents Resigned
>
>                 Number of Agents in Training
>
>                 Number of Chats Answered
>
>                 Number of Emails Answered
>
>                 Which Agents met Productivity Target
>
>                 Which Agents did not meet productivity target
>
>                 Action Taken for people who did not meet Target

Hi Saurabh Dadu ,

as you requested please kindly show the link to tracking productivity
report daily

1- Webteam -  shorturl.at/mruM8 - (Live)
2- Homebox -  shorturl.at/gCIXZ -*(static)

Best Regards,

--
Elsadeg Ali
Project & Operation Manager
Ithra Al-muhtawa Company
Tele: +966591203388
www.ithraacc.com.sa<http://www.ithraacc.com.sa>