Subject: Daily performance summary for LiveSalesman team for Nov 22nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Nov 2021 09:01:15 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 22nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ankit Kumar | 19 | 20 | 53 | 0 | 0 | 92
Abu Sufian | 0 | 6 | 64 | 0 | 14 | 84
Mosab Mohammed Abdalla Nasreldin | 1 | 5 | 21 | 0 | 8 | 35
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 1 | 0 | 0 | 0 | 4
Amir Aziz | 1 | 5 | 89 | 16 | 0 | 111
Mohammed Ali | 24 | 0 | 6 | 0 | 19 | 49
Jok Kuol | 0 | 12 | 65 | 0 | 1 | 78
Mohammad Faizan | 0 | 9 | 60 | 0 | 1 | 70
Waseem Ahemad . Khan | 0 | 5 | 68 | 0 | 12 | 85
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 48 | 63 | 426 | 16 | 56 | 609

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 66
| Delivery Related | Day of Delivery - Status | 35
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 17
| | Delivery Status | 84
| | Missing items\parts | 4
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 10
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return item not received | 2
| | Return Request Initiation | 6
Customer Services Total | | | 238
Live Sales | (blank) | (blank) | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Comfort | 1
Mattress Related Total | | | 2
No Answer Total | | | 15
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 15
PreSales | (blank) | (blank) | 5
| Other Enquiry | (blank) | 2
| | Offers | 9
| | Payment Methods | 2
| | Promo Code | 2
| | Store Availability | 11
| | Store Location | 9
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 6
| | Return Policy | 1
| Product Related | Combo | 1
| | Pricing | 6
| | Product Specification | 201
PreSales Total | | | 258
Grand Total | | | 514

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 15 | 0 | 1 | 0 | 0 | 0 | 16
Hasan Nour | 8 | 2 | 0 | 0 | 0 | 0 | 10
Mohammed Ali | 23 | 1 | 0 | 0 | 0 | 0 | 24
Malek Hosan | 1 | 2 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 51 | 5 | 1 | 0 | 0 | 0 | 57

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 11 | 5 | 3 | 5 | 4 | 7 | 35
Mohammed Ali | 3 | 3 | 2 | 1 | 1 | 2 | 12
Ankit Kumar | 29 | 3 | 3 | 7 | 0 | 6 | 48
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 14 | 4 | 1 | 4 | 1 | 2 | 26
Waseem Ahemad . Khan | 13 | 0 | 4 | 3 | 1 | 4 | 25
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 1 | 0 | 3 | 4 | 13
Amir Aziz | 6 | 0 | 0 | 0 | 0 | 1 | 7
Hasan Nour | 0 | 1 | 0 | 1 | 0 | 1 | 3
Yousef Mutahar | 1 | 0 | 1 | 2 | 1 | 0 | 5
Mohammad Faizan | 15 | 8 | 2 | 6 | 1 | 0 | 32
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 98 | 24 | 17 | 29 | 12 | 30 | 210

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 1 | 3 | 3 | 7 | 15
Ankit Kumar | 2 | 0 | 0 | 2 | 0 | 1 | 5
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Yousef Mutahar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abu Sufian | 7 | 2 | 0 | 1 | 0 | 0 | 10
Jok Kuol | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mohammed Ali | 25 | 1 | 2 | 0 | 0 | 0 | 28
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 6 | 0 | 0 | 0 | 0 | 0 | 6
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 49 | 4 | 3 | 7 | 4 | 9 | 76

Please feel free to reach out for any further clarifications.