Subject: Tech Support Candidate - talla mukesh
From: talla mukesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Nov 2021 06:07:05 -0500

| | Tech Support Test

Name | talla mukesh
E-mail | [email-masked]
Phone Number | (+19) 8074805559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS ITS SERVICE PVT.LTD | Desktop Engineer | 31-12-2021 | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

before you restart are shutdown your device,makesure necessary work to prevent data loss
after rebooting,check if the issue is still having same
make sure your able to lode google.com once this loded make sure your able to serch type correct links like protocals https:// etc
make sure serch result loded properly
if serching doesnot work then there is areason
belive that ur not connected to internet are av down etc
it a good idea to test if the site your trying to access
look result from site it is down are up
yes, try again later

Please list the steps to connect a Bluetooth speaker to your mobile phone.

swip down from top of the screen
touch and hold bluethood
tap pare new device.if you dont findpare check under avalable are else refresh
tap the nameof the Bluetooth device you want to pair with device
follow any on screen instruction

What according to you makes you a good candidate for customer service or technical support job?

the idea candidate  ussually embrace the opportunity to tey new waysof doing things
should display to resolve th issue differently then different people.and passinate at work and communating with peace to resolve the issue

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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