Subject: Tech Support Candidate - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Nov 2021 04:07:12 -0500

| | Tech Support Test

Name | Shivam Singh
E-mail | [email-masked]
Phone Number | (+91) 6376015320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support Executive | 16 December, 2021 | 23000
Previous Employer 1 | Pace Process | Supervisor | 1 August, 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Please check your Internet connectivity. Clear all the cookies and caches because sometime it doesn't work due to cashes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker
2. Turn on the mobile Bluetooth
3. Go to mobile settings > Connections > Bluetooth > look for the available devices
4. Select the device name > pair the speaker
5. Speaker is connected now.

What according to you makes you a good candidate for customer service or technical support job? | My managers says that I am always very calm on the call. I also feel that I can empathise the customer very well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |