Subject: Daily performance summary for LiveSalesman team for Nov 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Nov 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 22 | 0 | 15 | 38
Abu Sufian | 1 | 9 | 62 | 0 | 8 | 80
Ankit Kumar | 4 | 8 | 72 | 0 | 0 | 84
Waseem Ahemad . Khan | 5 | 8 | 87 | 0 | 3 | 103
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 29 | 2 | 31 | 0 | 40 | 102
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Yousef Mutahar | 0 | 2 | 0 | 0 | 0 | 2
Amir Aziz | 4 | 5 | 52 | 28 | 1 | 90
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 3 | 18 | 0 | 22
Jok Kuol | 0 | 4 | 24 | 0 | 0 | 28
Mohammad Faizan | 0 | 12 | 49 | 0 | 0 | 61
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 48 | 50 | 402 | 46 | 69 | 615

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 90
| Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Day of Delivery - Status | 16
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 10
| | Delivery Status | 98
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 1
| | Refunds after Return | 7
| | Return item not received | 1
| | Return Request Initiation | 5
Customer Services Total | | | 255
Mattress Related | (blank) | (blank) | 1
Mattress Related Total | | | 1
No Answer Total | | | 15
No Answer | No Answer | No Answer | 15
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 6
| | Offers | 9
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 3
| Policy Related | Delivery Cost | 6
| | Delivery Time | 7
| | Return Policy | 2
| Product Related | Pricing | 10
| | Product Specification | 178
PreSales Total | | | 231
Grand Total | | | 502

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 5 | 1 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 9 | 1 | 0 | 0 | 0 | 0 | 10
Mohammed Ali | 15 | 0 | 0 | 0 | 0 | 0 | 15
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 2 | 0 | 0 | 0 | 0 | 36

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 7 | 6 | 3 | 5 | 8 | 34
Mohammed Ali | 4 | 1 | 2 | 2 | 0 | 2 | 11
Ankit Kumar | 20 | 5 | 1 | 10 | 0 | 6 | 42
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 13 | 3 | 2 | 3 | 1 | 3 | 25
Waseem Ahemad . Khan | 14 | 2 | 6 | 2 | 1 | 5 | 30
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 4 | 2 | 8
Amir Aziz | 4 | 0 | 0 | 0 | 0 | 1 | 5
Hasan Nour | 0 | 1 | 0 | 1 | 0 | 1 | 3
Yousef Mutahar | 1 | 0 | 2 | 2 | 1 | 0 | 6
Mohammad Faizan | 12 | 8 | 1 | 6 | 4 | 0 | 31
Grand Total | 74 | 28 | 20 | 29 | 16 | 31 | 198

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 6 | 0 | 0 | 2 | 0 | 2 | 10
Murtaza Kutiyanawala | 0 | 1 | 1 | 3 | 4 | 5 | 14
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Yousef Mutahar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abu Sufian | 8 | 3 | 0 | 1 | 0 | 0 | 12
Jok Kuol | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mohammed Ali | 35 | 2 | 1 | 0 | 0 | 0 | 38
Mosab Mohammed Abdalla Nasreldin | 15 | 0 | 0 | 0 | 0 | 0 | 15
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 67 | 6 | 3 | 6 | 5 | 8 | 95

Please feel free to reach out for any further clarifications.