Subject: Daily performance summary for LiveSalesman team for Nov 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Nov 2021 09:05:13 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 71 | 20 | 91
Ankit Kumar | 3 | 1 | 0 | 0 | 4
Malek Hosan | 0 | 10 | 8 | 2 | 20
Yousef Mutahar | 0 | 23 | 36 | 9 | 68
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 1 | 0 | 2
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 2 | 2
Javed Aslam | 0 | 7 | 18 | 16 | 41
Abdulmajeed Alanzy | 0 | 0 | 1 | 0 | 1
RAMI KASSAM | 0 | 0 | 43 | 18 | 61
samah Alharby | 0 | 0 | 60 | 19 | 79
Shaha alsubaie | 0 | 0 | 52 | 0 | 52
Syed Ataullah | 0 | 0 | 0 | 2 | 2
Grand Total | 4 | 42 | 290 | 88 | 424

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 51
| Delivery Related | (blank) | 18
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 82
| | Partial Delivery | 4
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 3
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 10
| | Cancelation | 7
| | Product issue | 1
| | Refunds after Return | 7
| | Return item not received | 1
| | Return Request Initiation | 7
| | System errors | 3
Customer Services Total | | | 211
Live Sales | (blank) | (blank) | 30
Live Sales Total | | | 30
No Answer | (blank) | (blank) | 12
No Answer Total | | | 14
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 12
| Other Enquiry | (blank) | 3
| | Offers | 1
| | Payment Methods | 6
| | Promo Code | 1
| | Store Availability | 1
| | Using Shukran Points | 5
| | Website/App Issues | 1
| Product Related | (blank) | 3
| | Product Specification | 16
PreSales Total | | | 49
Grand Total | | | 304

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 3 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 8 | 5 | 4 | 2 | 0 | 15 | 34
Hasan Nour | 0 | 0 | 1 | 1 | 1 | 4 | 7
Javed Aslam | 17 | 0 | 2 | 3 | 1 | 6 | 29
Khaled Sufian | 10 | 5 | 1 | 2 | 1 | 1 | 20
Abdulmajeed Alanzy | 0 | 4 | 0 | 1 | 0 | 8 | 13
Asma Salem | 8 | 4 | 0 | 4 | 1 | 5 | 22
Hassan Saeed | 15 | 2 | 4 | 2 | 1 | 1 | 25
samah Alharby | 28 | 8 | 0 | 1 | 4 | 1 | 42
RAMI KASSAM | 18 | 6 | 5 | 6 | 4 | 1 | 40
Yousef Mutahar | 14 | 5 | 0 | 1 | 1 | 0 | 21
Amir Aziz | 1 | 0 | 0 | 1 | 0 | 0 | 2
Shaha alsubaie | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 2 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 120 | 39 | 19 | 25 | 14 | 42 | 259

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 12 | 0 | 0 | 0 | 0 | 1 | 13
Malek Hosan | 11 | 0 | 2 | 0 | 0 | 2 | 15
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 1 | 2
Hasan Nour | 0 | 1 | 0 | 1 | 1 | 0 | 3
Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Yousef Mutahar | 13 | 0 | 0 | 2 | 0 | 0 | 15
Grand Total | 36 | 1 | 3 | 3 | 2 | 5 | 50

Please feel free to reach out for any further clarifications.