Subject: Daily performance summary for LiveSalesman team for Nov 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Nov 2021 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 3 | 74 | 0 | 6 | 83
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 8 | 16 | 62 | 0 | 11 | 97
Malek Hosan | 20 | 0 | 0 | 0 | 0 | 20
Yousef Mutahar | 0 | 2 | 0 | 0 | 0 | 2
Jok Kuol | 0 | 3 | 70 | 0 | 2 | 75
Hasan Nour | 17 | 1 | 11 | 0 | 3 | 32
Mohammed Ali | 13 | 1 | 26 | 0 | 18 | 58
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 6 | 0 | 9 | 19
Waseem Ahemad . Khan | 0 | 14 | 76 | 0 | 0 | 90
Amir Aziz | 0 | 0 | 0 | 8 | 0 | 8
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 60 | 42 | 325 | 8 | 50 | 485

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 83
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 73
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 7
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 190
No Answer | No Answer | No Answer | 13
No Answer Total | | | 13
PreSales | (blank) | (blank) | 4
| Other Enquiry | (blank) | 2
| | Offers | 10
| | Payment Methods | 2
| | Store Availability | 4
| | Store Location | 5
| | Using Shukran Points | 3
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 5
| | Delivery Time | 1
| | Return Policy | 2
| Product Related | Combo | 1
| | Pricing | 7
| | Product Specification | 143
PreSales Total | | | 191
Grand Total | | | 394

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 8 | 1 | 0 | 0 | 0 | 0 | 9
Mohammed Ali | 8 | 0 | 0 | 0 | 0 | 0 | 8
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 2 | 0 | 0 | 0 | 0 | 22

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 12 | 3 | 5 | 6 | 2 | 7 | 35
Mohammed Ali | 4 | 2 | 0 | 2 | 0 | 3 | 11
Ankit Kumar | 17 | 3 | 6 | 6 | 1 | 5 | 38
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 8 | 1 | 2 | 3 | 1 | 3 | 18
Waseem Ahemad . Khan | 10 | 6 | 3 | 2 | 0 | 5 | 26
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 0 | 5 | 2 | 12
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammad Faizan | 8 | 3 | 4 | 6 | 3 | 1 | 25
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 1 | 3
Yousef Mutahar | 1 | 1 | 1 | 2 | 1 | 0 | 6
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 66 | 20 | 22 | 28 | 13 | 31 | 180

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 6 | 0 | 1 | 0 | 0 | 2 | 9
Murtaza Kutiyanawala | 0 | 1 | 4 | 3 | 3 | 5 | 16
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 8 | 0 | 0 | 2 | 0 | 0 | 10
Jok Kuol | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mohammed Ali | 11 | 1 | 0 | 0 | 0 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 34 | 2 | 6 | 5 | 3 | 8 | 58

Please feel free to reach out for any further clarifications.