Subject: Release Call report - 19th Nov 2021
From: Ashish Dabral <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Sat, 20 Nov 2021 04:39:35 -0700 (MST)

Hi Abhishek, 

Here is the call report for yesterday . 

Shift 					
Jay 	18:30-03:30 IST 				
Rona 	18:30-03:30 IST 				
Erah 	22:30-07:30 IST 				
					
Date 	Name 	Picked Up Calls 	Total Call Durtion 	AHT 	
18-Nov-21 	Erah 	9 	0:58:18 	0:06:29 	
18-Nov-21 	Jay 	9 	1:35:27 	0:10:36 	
18-Nov-21 	Rona 	7 	0:43:48 	0:06:15 	
Total 		25 	3:17:33 	0:07:47 	

Abandoned Calls - 6 					
					
caller number 	start time 	answer time 	end time 	Abandoned Duration 	Remarks 
16175046375 	19-11-2021 19:50 	19-11-2021 19:51 	19-11-2021 19:51 	0:01:00 	Rona was on call. Jay was not available 
16175046375 	19-11-2021 19:52 	19-11-2021 19:53 	19-11-2021 19:53 	0:01:00 	Rona and Jay were not available 
16175046375 	19-11-2021 19:52 	19-11-2021 19:53 	19-11-2021 19:53 	0:01:00 	Rona and Jay were not available 
17742455656 	20-11-2021 04:07 	20-11-2021 04:07 	20-11-2021 04:07 	0:00:32 	Erah was on call 
17742455656 	20-11-2021 04:08 	20-11-2021 04:09 	20-11-2021 04:09 	0:00:32 	Erah was on call 
17742455656 	20-11-2021 04:09 	20-11-2021 04:10 	20-11-2021 04:10 	0:00:32 	Erah was on call 

Regards, 
Ashish Dabral