Subject: Tech Support Candidate - Sanvi Siddhartha
From: Sanvi Siddhartha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Nov 2021 05:25:41 -0500

| | Tech Support Test

Name | Sanvi Siddhartha
E-mail | [email-masked]
Phone Number | (91) 7518222793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Round Pay | Office Assistent | 15 September | 11 K
Previous Employer 2 | Morgan Reeds | client Manager | 12 December | 8K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will checkout the network configuration if the internet is working properly. Then I will check out the browser and lastly the site setting whether I need to upgrade , enhance or advance my security and safety setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To get started with bluetooth speaker one need to power on speaker then set the speaker on bluetooth mode and lastly switch your phone's bluetooth and search for nearly bluetooth enabled device , once found could connect with speaker.
What according to you makes you a good candidate for customer service or technical support job? | I could be the best choice for technical support because I have a good communication and þlus I am fluent in english personally I am interested in new launched gadgets and old one that contain technical configuration .Apart from I love reading about Science and technology and purchasing gadgets .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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