Subject: Daily performance summary for LiveSalesman team for Nov 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Nov 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 15 | 10 | 8 | 36
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 29 | 12 | 41
Yousef Mutahar | 0 | 2 | 0 | 3 | 5
Asma Salem | 0 | 2 | 22 | 5 | 29
Shaha alsubaie | 0 | 3 | 11 | 0 | 14
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 12 | 28 | 3 | 43
samah Alharby | 0 | 0 | 35 | 11 | 46
Khaled Sufian | 0 | 0 | 5 | 0 | 5
Grand Total | 5 | 34 | 140 | 42 | 221

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 34
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 1
| | Refund for Other reason | 2
| | Return item not received | 1
| | Return Request Initiation | 1
| | System errors | 1
Customer Services Total | | | 57
Live Sales | (blank) | (blank) | 15
| Pre-Sale | Live assist | 1
Live Sales Total | | | 16
No Answer | (blank) | (blank) | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 7
PreSales Total | | | 19
Grand Total | | | 94

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 2 | 1 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 14 | 5 | 4 | 2 | 0 | 15 | 40
Hasan Nour | 0 | 0 | 2 | 1 | 1 | 5 | 9
Javed Aslam | 6 | 2 | 3 | 2 | 1 | 7 | 21
Khaled Sufian | 5 | 4 | 5 | 0 | 1 | 1 | 16
Abdulmajeed Alanzy | 3 | 1 | 0 | 1 | 2 | 7 | 14
Asma Salem | 12 | 3 | 0 | 5 | 0 | 6 | 26
Hassan Saeed | 19 | 4 | 3 | 3 | 1 | 2 | 32
samah Alharby | 23 | 5 | 0 | 4 | 4 | 2 | 38
Shaha alsubaie | 0 | 0 | 0 | 1 | 0 | 1 | 2
RAMI KASSAM | 10 | 8 | 8 | 3 | 4 | 0 | 33
Yousef Mutahar | 13 | 1 | 1 | 2 | 0 | 0 | 17
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 2 | 0 | 0 | 0 | 2
Grand Total | 105 | 33 | 28 | 26 | 14 | 46 | 252

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 1 | 1 | 1 | 5
Malek Hosan | 4 | 0 | 2 | 0 | 0 | 1 | 7
Asma Salem | 1 | 0 | 0 | 1 | 0 | 2 | 4
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 1 | 2
Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Yousef Mutahar | 2 | 1 | 1 | 1 | 0 | 0 | 5
Shaha alsubaie | 5 | 0 | 0 | 0 | 0 | 0 | 5
Javed Aslam | 11 | 0 | 0 | 0 | 0 | 0 | 11
Grand Total | 25 | 1 | 4 | 3 | 2 | 5 | 40

Please feel free to reach out for any further clarifications.