Subject: Daily performance summary for LiveSalesman team for Nov 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Nov 2021 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 12 | 0 | 2 | 17
Abu Sufian | 0 | 5 | 61 | 0 | 2 | 68
Amir Aziz | 1 | 0 | 0 | 34 | 0 | 35
Malek Hosan | 14 | 2 | 0 | 0 | 0 | 16
Mohammed Ali | 14 | 1 | 9 | 0 | 20 | 44
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 4 | 7 | 43 | 0 | 0 | 54
Hasan Nour | 8 | 0 | 0 | 0 | 1 | 9
Jok Kuol | 0 | 5 | 53 | 0 | 2 | 60
Mohammad Faizan | 0 | 4 | 41 | 0 | 0 | 45
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 44 | 24 | 219 | 34 | 28 | 349

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 11
| | Delayed Delivery (HH) | 2
| | Delivery Status | 41
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 8
Customer Services Total | | | 73
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 8
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
No Answer | No Answer | No Answer | 8
PreSales | Other Enquiry | (blank) | 8
| | Offers | 6
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 5
| | Store Location | 8
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 8
| | Delivery Time | 3
| Product Related | Pricing | 9
| | Product Specification | 158
PreSales Total | | | 209
Grand Total | | | 292

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 9 | 0 | 0 | 0 | 0 | 0 | 9
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 0 | 0 | 0 | 0 | 0 | 22

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 14 | 8 | 1 | 8 | 1 | 6 | 38
Mohammed Ali | 2 | 1 | 0 | 1 | 0 | 3 | 7
Ankit Kumar | 12 | 2 | 6 | 3 | 1 | 4 | 28
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 6 | 1 | 6 | 0 | 1 | 3 | 17
Waseem Ahemad . Khan | 4 | 5 | 3 | 2 | 3 | 4 | 21
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 0 | 1 | 3 | 2 | 10
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 2 | 4
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammad Faizan | 14 | 1 | 3 | 8 | 2 | 1 | 29
Yousef Mutahar | 0 | 1 | 3 | 0 | 1 | 0 | 5
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 58 | 21 | 22 | 24 | 12 | 29 | 166

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 2 | 3
Murtaza Kutiyanawala | 1 | 1 | 3 | 3 | 2 | 5 | 15
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 5 | 2 | 0 | 2 | 0 | 0 | 9
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Yousef Mutahar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 18 | 2 | 0 | 0 | 0 | 0 | 20
Hasan Nour | 6 | 0 | 0 | 0 | 0 | 0 | 6
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 7 | 4 | 5 | 2 | 8 | 57

Please feel free to reach out for any further clarifications.