Subject: Tech Support Candidate - Sarthak .
From: Sarthak . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Nov 2021 11:47:05 -0500

| | Tech Support Test

Name | Sarthak .
E-mail | [email-masked]
Phone Number | (+91) 7479655449
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna,Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check the internet connectivity using Network section present in Control panel or by using Ping command in CMD. If ping command succeeds,then I will check if the browser is being blocked by firewall or not. then After this, i will check if the cable is properly connected and the lights are blinking. if there is a router present in setup, I will check weather the WAN light is Green/Blinking/Amber. If the light is blinking or amber in color, I will call the ISP and lodge a complaint mentioning that Internet connectivity is down and wait for the connectivity to be restrored and try again. If all above points are fullfilled, they maybe the website is down and I will check after some time.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power up the bluetooth speaker, put it in pairing mode by following instruction given in manual. Then open settings section of mobile phone, tap on bluetooth section and wait for device to appear in list or do a manual search. after it is visible, tap on its name to connect the speaker with mobile device.
What according to you makes you a good candidate for customer service or technical support job? | A technical support or customer service executive should be of polite and helpful nature. A customer should always be treated with proper respect and greeting. The person should be able to handle different moods of customer with calm mind. He/She should be able to fully understand the problems of customer, provide needed informtion and support as fast as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |