Subject: Tech Support Candidate - Kamanksha Swami
From: Kamanksha Swami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Nov 2021 11:35:54 -0500

| | Tech Support Test

Name | Kamanksha Swami
E-mail | [email-masked]
Phone Number | (+91) 9782654398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsenkumar LLC | Performance Specalist | 21-02-2021 | 32500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check your internet connection
Check whether the URL of website is correct
Clear cache memory and history
Close the chrome and restart the browser again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker
Turn on Bluetooth of your device
Search for the device name in the scanned devices
Click on the speaker Bluetooth name and wait for it to pair
If you hear a sound, that mean your speaker is successfully paired with the device.

What according to you makes you a good candidate for customer service or technical support job? | Patient, empathic behavior, good listening and communication skills and decision-making skills makes a customer service candidate a perfect fit for the profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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