Subject: Tech Support Candidate - Anjali Khurana
From: Anjali Khurana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Nov 2021 10:34:18 -0500

| | Tech Support Test

Name | Anjali Khurana
E-mail | [email-masked]
Phone Number | (125052) 7082845177
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hisar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll refresh the site and try to clear all the cookies and cache and then reload the site If still it's not loading then I'll check whether the website itself is down or not if it is down then we have to wait untill the server is working again along with that we need to make sure that our internet connection is strong and working.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Tap on the bluetooth section and click on find new devices. There we'll find out the name of device which we want to connect and then connect it with the option of pairing device with our phone.
What according to you makes you a good candidate for customer service or technical support job? | More practical while solving problems with a great analytical skills. Patience while working on any project .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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