Subject: Tech Support Candidate - Pragati Yadav
From: Pragati Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Nov 2021 08:38:14 -0500

| | Tech Support Test

Name | Pragati Yadav
E-mail | [email-masked]
Phone Number | (0135) 8979652469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you try to visit a website and it doesn't open, you can try this to fix the error with these troubleshooting steps:
1.Check the web address for typos
2. Make sure that internet connection is working normally. If the internet connection is unstable, then
Restart  the browser and remove the cache memory.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open your phone setting app. Tap connected device. if you see bluetooth tap it. If you see previously connected device tap it.
After this select pair new device and then speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | I think I have the skills that I really enjoy the interaction with people and my patience also help me as a good candidate that customer can ask as many question as they wished.  I am very detailed oriented and good listening skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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