Subject: Tech Support Candidate - Aditya uniyal Aditya
From: Aditya uniyal Aditya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Nov 2021 04:17:28 -0500

| | Tech Support Test

Name | Aditya uniyal Aditya
E-mail | [email-masked]
Phone Number | (+91) 9069002597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Incident support analyst | 10 dec 2021 | 32500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - I will have customer try any other browser
2- I will have customer try clearing cache and cookies and relaunch the web browser.
3- i will have reboot there machine and clear there temp files.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- I will ask customer to turn on the Bluetooth
2- I will ask customer to  check and confirm if they get xxx device name on the from the available bluetooth device.
3- I will ask customer to

What according to you makes you a good candidate for customer service or technical support job?

1- Listen to customer query and make sure to provide better solution in minimum time period.
2- Quick learner to grasp any environment any tool before the expected time period set by management.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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