Subject: Tech Support Candidate - Laxmi Pathak
From: Laxmi Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 23:22:26 -0500

| | Tech Support Test

Name | Laxmi Pathak
E-mail | [email-masked]
Phone Number | (+91) 9599047970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur boder
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Esskay Beauty Resources Pvt Ltd | E commerce executive | 15oct | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will open a new tab and check to see if you can load another website to check my internet connection is working on not. In 2nd step i will try to open website in a another browser. If it will not open then I think it's a technical issues in website then I will wait for some time then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly swipe down your phone from the top of the sceen.
Then touch and hold the bluetooth icon.
After that tap to pair new device. If you don't find pair check under available for pair.
Tap the name of the Bluetooth device you want to pair with your device.
Then pair with that.

What according to you makes you a good candidate for customer service or technical support job? | I am good because,  I talk in a very polite way with customers. Firstly I listen very carefully what they are saying after that I give answer in affirmative way. In my records no customer get anger on me.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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