Subject: Tech Support Candidate - abhimanyu singh
From: abhimanyu singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 22:33:16 -0500

| | Tech Support Test

Name | abhimanyu singh
E-mail | [email-masked]
Phone Number | (011) 918368564733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | north west delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | job seeker | job seeker | 0 | 0
Previous Employer 1 | rosmerta safety system pvt ltd | computer operator | 30 july 2021 | 16390
Previous Employer 2 | somkamal fitness pvt ltd | computer operator | 28 feb 2020 | 17000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if the Problem Is on Your End or Theirs. ...
Browse a Cached Version of the Page. ...
Disable Add-Ons and Other Interfering Software. ...
Check Another Browser or Incognito Window. ...
Fix Your DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Problem-Solving Skills. The number one skill you need to excel in customer service is problem-solving. ...
Clear Communication. ...
Friendly Attitude. ...
Empathy. ...
Business Acumen. ...
Product/Service Knowledge. ...
Strong Time Management.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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