Subject: Daily performance summary for LiveSalesman team for Nov 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Nov 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 19 | 0 | 1 | 24
Jok Kuol | 0 | 11 | 56 | 0 | 0 | 67
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 20 | 0 | 16 | 0 | 32 | 68
Amir Aziz | 4 | 0 | 0 | 3 | 0 | 7
Ankit Kumar | 10 | 7 | 29 | 0 | 1 | 47
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 27 | 3 | 12 | 0 | 13 | 55
Syed Ataullah | 2 | 0 | 0 | 13 | 0 | 15
Waseem Ahemad . Khan | 1 | 2 | 55 | 0 | 1 | 59
Abu Sufian | 0 | 3 | 19 | 0 | 9 | 31
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 2
Mohammad Faizan | 0 | 7 | 46 | 0 | 0 | 53
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 67 | 36 | 252 | 16 | 57 | 428

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 51
| Delivery Related | Day of Delivery - Status | 30
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 44
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 10
| | Refund for Other reason | 4
| | Refunds after Return | 2
| | Return item not received | 2
| | Return Request Initiation | 8
Customer Services Total | | | 164
No Answer | No Answer | (blank) | 1
| | No Answer | 7
No Answer Total | | | 8
PreSales | (blank) | (blank) | 6
| Other Enquiry | (blank) | 4
| | Offers | 8
| | Payment Methods | 3
| | Store Availability | 20
| | Store Location | 3
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 1
| | Pricing | 4
| | Product Specification | 80
PreSales Total | | | 135
Grand Total | | | 307

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 1 | 0 | 0 | 0 | 7
Hasan Nour | 11 | 2 | 0 | 0 | 0 | 0 | 13
Syed Ataullah | 0 | 3 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 9 | 3 | 0 | 0 | 0 | 0 | 12
Amir Aziz | 6 | 7 | 0 | 0 | 0 | 0 | 13
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 36 | 17 | 1 | 0 | 0 | 0 | 54

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 13 | 7 | 3 | 9 | 0 | 7 | 39
Mohammed Ali | 2 | 0 | 0 | 1 | 0 | 3 | 6
Ankit Kumar | 9 | 7 | 4 | 2 | 1 | 4 | 27
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 5 | 1 | 5 | 0 | 2 | 3 | 16
Waseem Ahemad . Khan | 11 | 3 | 1 | 3 | 2 | 4 | 24
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 0 | 3 | 1 | 2 | 12
Hasan Nour | 1 | 0 | 1 | 0 | 1 | 1 | 4
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammad Faizan | 12 | 4 | 4 | 5 | 2 | 0 | 27
Yousef Mutahar | 1 | 0 | 3 | 0 | 1 | 0 | 5
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 60 | 24 | 21 | 23 | 10 | 27 | 165

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 3 | 4
Murtaza Kutiyanawala | 1 | 3 | 1 | 3 | 5 | 2 | 15
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Yousef Mutahar | 0 | 1 | 0 | 1 | 0 | 0 | 2
Abu Sufian | 5 | 3 | 1 | 0 | 0 | 0 | 9
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 15 | 0 | 0 | 0 | 0 | 0 | 15
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 7 | 0 | 0 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 9 | 2 | 4 | 6 | 5 | 58

Please feel free to reach out for any further clarifications.