Subject: Tech Support Candidate - Shagufa Anam
From: Shagufa Anam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 08:09:03 -0500

| | Tech Support Test

Name | Shagufa Anam
E-mail | [email-masked]
Phone Number | (+91) 9555222650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vcare call centre pvt lmtd | Senior Associate | Aug 2021 | 26100
Previous Employer 2 | Cogent E services pvt lmtd | Senior Associate | May 2020 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check if the internet connection is working.
2. I will check if the Website is Down for Everybody or Just Me.
3. I will Restart My Device. Many basic problems can be solved simply by restarting your device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I will turn on the Bluetooth speaker.
2. Then I will turn on my mobile phone's Bluetooth.
3. After that I will add Bluetooth speaker to my mobile phone and connect the same.

What according to you makes you a good candidate for customer service or technical support job? | I would like to inform you that I'm in this job profile since many years. So, I understand the customers query first then provide the solution accordingly without taking much more time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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