Subject: Release Call report - 17th Nov 2021
From: Ashish Dabral <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Thu, 18 Nov 2021 05:53:30 -0700 (MST)

Hi Abhishek, 

Here is the call report for yesterday. Please speak with agents regarding the abandoned calls. 

Note: There were 4 more abandoned calls after Erah's shift. 

Shift 							
Jay 	18:30-03:30 IST 						
Erah 	20:30-05:30 IST 						
							
Date 	Name 	Picked Up Calls 	Total Call Durtion 	AHT 			
17-Nov-21 	Erah 	20 	1:31:35 	0:04:35 			
17-Nov-21 	Jay 	16 	2:17:47 	0:08:37 			
Total 		36 	3:49:22 	0:06:36 			

Abandoned Calls - 18 							
							
caller number 	start time 	answer time 	end time 	Abandoned Duration 	Remarks 		
17814547804 	17-11-2021 19:49 	17-11-2021 19:50 	17-11-2021 19:50 	0:01:00 	Jay was on call 		
17814547804 	17-11-2021 19:50 	17-11-2021 19:51 	17-11-2021 19:51 	0:00:53 	Jay was on call 		
15088569965 	17-11-2021 19:53 	17-11-2021 19:54 	17-11-2021 19:54 	0:01:00 	Jay was on call 		
15088569965 	17-11-2021 19:54 	17-11-2021 19:55 	17-11-2021 19:55 	0:01:00 	Jay was on call 		
15088569965 	17-11-2021 19:56 	17-11-2021 19:56 	17-11-2021 19:56 	0:00:43 	Jay was on call 		
15088569965 	17-11-2021 19:58 	17-11-2021 19:59 	17-11-2021 19:59 	0:01:00 	Jay was on call 		
15088569965 	17-11-2021 19:59 	17-11-2021 20:00 	17-11-2021 20:00 	0:01:00 	Jay was on call 		
15082843858 	17-11-2021 20:16 	17-11-2021 20:16 	17-11-2021 20:16 	0:00:32 	Jay was not on call. However, he was not online on Bria 		
15082843858 	17-11-2021 20:17 	17-11-2021 20:17 	17-11-2021 20:17 	0:00:32 	Jay was not on call. However, he was not online on Bria 		
15082843858 	17-11-2021 20:17 	17-11-2021 20:18 	17-11-2021 20:18 	0:00:32 	Jay was not on call. However, he was not online on Bria 		
15082843858 	17-11-2021 20:18 	17-11-2021 20:18 	17-11-2021 20:18 	0:00:04 	Jay was not on call. However, he was not online on Bria 		
15088085650 	17-11-2021 20:21 	17-11-2021 20:22 	17-11-2021 20:22 	0:01:00 	Jay was on call 		
15088085650 	17-11-2021 20:22 	17-11-2021 20:22 	17-11-2021 20:22 	0:00:02 	Jay was on call 		
15089819119 	17-11-2021 21:33 	17-11-2021 21:34 	17-11-2021 21:34 	0:02:00 	Erah was on call. Jay was on break 	Erah's shift started at 8:30PM 
17742394316 	17-11-2021 21:33 	17-11-2021 21:34 	17-11-2021 21:34 	0:01:00 	Erah was on call. Jay was on break 		
15086587547 	17-11-2021 23:35 	17-11-2021 23:36 	17-11-2021 23:36 	0:02:00 	Erah and Jay both were on call 		
15086587547 	17-11-2021 23:39 	17-11-2021 23:40 	17-11-2021 23:40 	0:02:00 	Erah and Jay both were on call 		
15085967177 	18-11-2021 04:58 	18-11-2021 04:59 	18-11-2021 04:59 	0:01:00 	Erah was on call 		

Regards, 
Ashish Dabral