From: Ashish Dabral <[email-masked]>
To: Anish Nair <[email-masked]>
Date: Thu, 18 Nov 2021 04:34:13 -0700 (MST)

Contact data 
Customer: 
First name: james 
Last name: stewart 
Email: [email-masked] 
Locale: en_GB 
Billing address: 
First name: james 
Last name: stewart 
Street: 116 station road 
City: Muirhead Glasgow 
Country: GB 
State: None 
Post code: G69 9EY 
Telephone: 44 1417793812 
Shipping address: 
First name: james 
Last name: stewart 
Street: 116 station road 
City: Muirhead Glasgow 
Country: GB 
State: None 
Post code: G69 9EY 
Telephone: 44 1417793812 
Shop order: 584941 
External ID / Number: Missing order [ https://admin.glopal.com/orders/find_external/587531 | find external ] [ https://admin.glopal.com/orders/?status=CANCELLED&store_short_name=thejollychristmasshop | CANCELLED orders from thejollychristmasshop ] [ https://admin.glopal.com/orders/?store_short_name=thejollychristmasshop | all orders from thejollychristmasshop ] 
Store name: [ https://admin.glopal.com/edit/thejollychristmasshop | thejollychristmasshop ] 
Store type: BIGCOMMERCE 
Created at: 2021-11-17 09:02:50 
Status: Cancelled 
Undo cancellation 

Product Quantity Unit Price (net) 
	[ https://www.thejollychristmasshop.com/raz-15-75-skiing-penguin-christmas-figure-4116366/ | Raz 15.75" Skiing Penguin Christmas Figure 4116366 ] 

    * Raz 15.75" Skiing Penguin Christmas Figure 4116366: Holding Skis 

ALLOWED 
	
External ID: [ https://admin.glopal.com/products/thejollychristmasshop/raw_product/9913 | 9913  ] / 12274 
SKU: RZ-4116366B 
Est. weight: 642g 
Vendor: Raz Imports 
	2 	37.21 GBP 
	[ https://www.thejollychristmasshop.com/raz-15-75-skiing-penguin-christmas-figure-4116366/ | Raz 15.75" Skiing Penguin Christmas Figure 4116366 ] 

    * Raz 15.75" Skiing Penguin Christmas Figure 4116366: Holding Ski Poles 

ALLOWED 
	
External ID: [ https://admin.glopal.com/products/thejollychristmasshop/raw_product/9913 | 9913  ] / 12273 
SKU: RZ-4116366A 
Est. weight: 642g 
Vendor: Raz Imports 
	1 	37.21 GBP 
	[ https://www.thejollychristmasshop.com/raz-25-5-winter-friends-snowman-and-penguins-christmas-figure-4116329/ | Raz 25.5" Winter Friends Snowman and Penguins Christmas Figure 4116329 ] 
ALLOWED 
	
External ID: [ https://admin.glopal.com/products/thejollychristmasshop/raw_product/9897 | 9897  ] / 12244 
SKU: RZ-4116329 
Est. weight: 1431g 
Vendor: Raz Imports 
	2 	103.47 GBP 
	[ https://www.thejollychristmasshop.com/raz-snow-tubing-snowman-or-penguin-christmas-decoration/ | Raz Snow Tubing Snowman or Penguin Christmas Decoration ] 

    * Raz Snow Tubing Snowman or Penguin Christmas Decoration: Penguin 

ALLOWED 
	
External ID: [ https://admin.glopal.com/products/thejollychristmasshop/raw_product/9896 | 9896  ] / 12243 
SKU: RZ-4116336 
Est. weight: 833g 
Vendor: Raz Imports 
	2 	27.53 GBP 
	[ https://www.thejollychristmasshop.com/raz-13-5-snowman-head-christmas-tree-topper-4116130/ | Raz 13.5" Snowman Head Christmas Tree Topper 4116130 ] 
ALLOWED 
	
External ID: [ https://admin.glopal.com/products/thejollychristmasshop/raw_product/9867 | 9867  ] / 12188 
SKU: RZ-4116130 
Est. weight: 2469g 
Vendor: Raz Imports 
	1 	40.20 GBP 
	[ https://www.thejollychristmasshop.com/raz-11-5-skiing-penguin-christmas-figure-4116338/ | Raz 11.5" Skiing Penguin Christmas Figure 4116338 ] 

    * Raz 11.5" Skiing Penguin Christmas Figure 4116338: Earmuffs 

ALLOWED 
	
External ID: [ https://admin.glopal.com/products/thejollychristmasshop/raw_product/9900 | 9900  ] / 12252 
SKU: RZ-4116338A 
Est. weight: 352g 
Vendor: Raz Imports 
	2 	22.32 GBP 
	[ https://www.thejollychristmasshop.com/raz-11-5-skiing-penguin-christmas-figure-4116338/ | Raz 11.5" Skiing Penguin Christmas Figure 4116338 ] 

    * Raz 11.5" Skiing Penguin Christmas Figure 4116338: Hat 

ALLOWED 
	
External ID: [ https://admin.glopal.com/products/thejollychristmasshop/raw_product/9900 | 9900  ] / 12253 
SKU: RZ-4116338B 
Est. weight: 352g 
Vendor: Raz Imports 
	2 	22.32 GBP 
Items (net) 	503.11 GBP 	
Handling 	10.33 GBP 	
Shipping 	177.59 GBP 	
Total 	691.03 GBP 
Origin currency: USD (1 USD = 0.7443 GBP) Handling, Shipping and DDP charge might be calculated with a different currency rate 
Shipping method: wi_express (With Parcel Forwarding) 
Order Status History 
Refunds 
Refund info Initiator: 	Glopal 
Status: 	Created 
Reason: 	order_cancellation 
Zendesk ticket: 	[ https://glopal.zendesk.com/agent/tickets/485832 | 485832 ] 
Note 
Glopal paid Merchant paid Total refund Glopal transaction 	177.59 GBP 	0.00 GBP 	177.59 GBP 
Merchant transaction 	0.00 GBP 	513.44 GBP 	513.44 GBP 
Wed, 17 Nov 2021 23:00:03 GMT 
When marked as completed, buyer will be automatically refunded 177.59 GBP from Glopal's PayPal account. 
We expect buyer to be refunded 513.44 GBP from merchant's PayPal account. 
I confirm merchant is notified about the refund 
Mark completed 
Parcel Forwarding 
Tracking number: GL255636 
Tracking page: [ http://tracking.glopal.com/parcel/GL255636 | http://tracking.glopal.com/parcel/GL255636 ] 
Intermediated email: [ mailto:[email-masked] | [email-masked] ] 
Hub address: 
First name: GLA24526207: james stewart 
Last name: WebInterpret 
Street: 701C Ashland Ave, Letter Shop Bay 11 
City: Folcroft 
Country: US 
State: Pennsylvania 
Post code: 19032 
Telephone: None 
Internal Notes 

Put here any information related to this order: links to JIRA/Zendesk, explanation of the issue, information about refund, actions taken. 
Update notes 
Checkout: 3420b8d3dac144baaabbca2c9b84a42c 
Cart source: 	LP 
Shipping quote: 	e9ab5006478411ec92630ae124d20af2 / LrMcaqMBxeKfYaMcjGi2Dh 
Experiments: 	
{
  "calibration": "SAME_AS_ORIGINAL"
} 

Discounts: 	- 
Payment: 1000445 
Status: COMPLETED 
Broker: paypal_express (Broker ID: EC-0E483509NN8580444) 
Total: 691.03 GBP 
Receivers: 

    * 513.44 GBP to [email-masked] Transaction ID: 3D839935R7997621G (this ID can be seen in the PayPal account) 
    * 177.59 GBP to [email-masked] Transaction ID: 5ST25975LS7907441 
Receipt: - 
Created at: 2021-11-17T09:01:49.592652 
Modified at: 2021-11-17T09:02:56.885425 

Regards, 
Ashish Dabral