Subject: English Language Test - Gaurav Upadhyay
From: Gaurav Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 06:24:38 -0500

| | Foreign Language Screening Test

Name | Gaurav Upadhyay    /  (+91) 8588848413    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Inconvenience is regretted , apology required.

Although, as per our records , the order was shipped and handed over to courier company on the same day , you placed your order.
After the confirmation from the concerned department , it is found that address provided by you is incorrect and incomplete.

Would request you to  please help me with your correct address along with a address proof  on our mail id  so that I can raise a request for redispatching your order.

Your kind patience is appreciated .

Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ,

Regretting the inconveniences caused to you .

While in transit, there’s a chance that packages will become damaged because of shippers, improper handling, water exposure, and many other possibilities that can impair an order.

However , I raised a service request regarding the issue . Within couple of hours , someone will reach to you , if it can be rectified we will rectify it . If the damage is major , your replacement request will be raised .

Hoping for your kind patience.

Regards.

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