Subject: Tech Support Candidate - Parvendra Kumar
From: Parvendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 06:11:52 -0500

| | Tech Support Test

Name | Parvendra Kumar
E-mail | [email-masked]
Phone Number | (+91) 9650686502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BLS International Services Limited New Delhi | Sr. IT EXECUTIVE | 21-Sep-2021 | 40000
Previous Employer 1 | DSKY TECHNOLOGY PVT.LTD | IT Engineer | 12-May-2016 | 18000
Previous Employer 2 | Odissi Systems &Solutions New Delhi | Desktop Support Engineer | 9 -May- 2015 | 17000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i shall be check the internet and then i will check and resolve the issue accordingly to error code.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to turn on Bluetooth of both devices,  and need to do pair with another device.  After pairing both devices would be connected together.
What according to you makes you a good candidate for customer service or technical support job? | When Someone Engineer provides to support and proper solutions to users as per SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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