Subject: Tech Support Candidate - Durgesh Garg
From: Durgesh Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 06:05:14 -0500

| | Tech Support Test

Name | Durgesh Garg
E-mail | [email-masked]
Phone Number | (011) 00000
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur border
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | M Intergraph systems pvt ltd | Customer support engineee | 17 oct 21 | 14000
Previous Employer 1 | Idc technologies | Desktop support engineer | 10 April 2021 | 12000
Previous Employer 2 | Karvy data management pvt ltd | IT support | June 2019 | 7000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the Lan connectivity on display of laptop/desktop in lan icon.
2.if I got lan not connect in show on display so I check physical connectivity from pc port to I/O box.
3.after both 2 process applied, I feel lan connect but not show on screen but lan connected from desktop to I/O box property but connectivity not responsed, that mean problem is DNS and more thing etc.  Last check ping by cmd some different URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First start  Bluetooth speakers power on.
2. Go to mobile Bluetooth setting and doing on and search the Bluetooth device in mobile Bluetooth list.
3. Selected the Bluetooth device and connect/pair that solve.

What according to you makes you a good candidate for customer service or technical support job? | Every technical support try to start initially format support step by step with his customer technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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