Subject: Tech Support Candidate - Bhavana Rai
From: Bhavana Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 05:52:29 -0500

| | Tech Support Test

Name | Bhavana Rai
E-mail | [email-masked]
Phone Number | (91) 8299048247
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

.1.Restart my Device.
Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

2.Make sure the Internet connection works.
a) Open your browser. In the address bar at the top,type in google.com then push Enter or Return.
b) Make sure you are able to load Google.com. Once this load make sure you are able to search.Type something in the Search box, then select Google search.
c) Make sure search results load properly.
d) If searching does not work, then there is reason to believe that you are not connected to the internet .Fix the connection issue before proceeding.

3. Check if the website is down for everybody or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Type a new device if you don't find pair new device check under "Available devices" or tap More.Refresh.
4. Tap the  name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | It's all about my attitude in addition to my academic qualification like soft spoken, good listener, problem solver, helpful, theme builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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