Subject: Tech Support Candidate - Abdul Qadir
From: Abdul Qadir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 05:29:50 -0500

| | Tech Support Test

Name | Abdul Qadir
E-mail | [email-masked]
Phone Number | (98218) 31550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Munirka vihar pal dairy, in front of JNU main campus north gate
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iArk Global venture Pvt Ltd | Senior associate translator and interpreter | 1 October 2021 | 28 thousands
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To be very honest I am technically not sound but I am always open for learning, I have a zeal to grow and improve myself in every dimension of human life adamant with value addition in my surroundings through my skillset exposure and awareness.
Now coming back to the question that I am required to answer, I will refresh the web page then will try to browse it

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I need turn on bluetooth speaker, then I need to connect my cell phone bluetooth with the speaker, after few seconds I will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I am a behavioural sciences enthusiast, adamant with value addition in my surroundings through my skillset exposure and awareness,and I follow proper communication principles once I am interacting with anyone I try to focus listening and try to apply emphatic listening skills and with the perspective that says the person I am talking with knows something that I don't, and while I am engaged in a communication with anyone I try to follow one really important principal of effective communication that says seek first to understand then to be understood, basically I put myself mentally and emotionally in other person's shoes and try to connect with them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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