Subject: Tech Support Candidate - Bharti .
From: Bharti . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 05:17:01 -0500

| | Tech Support Test

Name | Bharti .
E-mail | [email-masked]
Phone Number | (+91) 8800742114
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Trak n tell | Operations Executive | Feb 18, 2021 | 20.5 k
Previous Employer 2 | Ingenious E-brain solutions Pvt Ltd | Process Associate | Jan 27, 2018 | 17K

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First need to check the internet connection , If it is not working , then disconnect and reconnect the router.
2.If the internet connection is working fine, then reload the pages twice or thrice .
3. Will open the new tab and then open the website
4. Also try to open the website in new incognito window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First turn on the Bluetooth speaker
2. Then turn on the Bluetooth of the  Mobile phone and then search the Bluetooth speaker name .
3.Then tab on the pairing option and then device will automatically connects with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have 2.5 years of experience in Customer service and i love to interact with customer to resolve their query. From my past learning i will make the customer happy and build a good relationship with customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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