Subject: Daily performance summary for LiveSalesman team for Nov 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 09:01:15 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 6 | 28 | 0 | 2 | 39
Abu Sufian | 0 | 3 | 1 | 0 | 1 | 5
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 9 | 9 | 43 | 0 | 1 | 62
Hasan Nour | 8 | 0 | 2 | 0 | 0 | 10
Mohammed Ali | 8 | 0 | 7 | 0 | 13 | 28
Amir Aziz | 7 | 0 | 0 | 9 | 1 | 17
Jok Kuol | 0 | 10 | 43 | 12 | 5 | 70
Mohammad Faizan | 0 | 5 | 33 | 0 | 0 | 38
Waseem Ahemad . Khan | 0 | 8 | 36 | 0 | 1 | 45
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 1 | 0 | 0 | 1
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 37 | 41 | 194 | 21 | 27 | 320

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 38
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 11
| | Delayed Delivery (HH) | 3
| | Delivery Status | 41
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return item not received | 3
| | Return Request Initiation | 7
Customer Services Total | | | 124
No Answer | No Answer | No Answer | 13
No Answer Total | | | 13
PreSales | (blank) | (blank) | 5
| Other Enquiry | (blank) | 9
| | Offers | 16
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 14
| | Store Location | 6
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Pricing | 5
| | Product Specification | 69
PreSales Total | | | 134
Grand Total | | | 271

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 3 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 5 | 2 | 0 | 0 | 0 | 0 | 7
Syed Ataullah | 2 | 1 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 5 | 3 | 0 | 0 | 0 | 0 | 8
Amir Aziz | 10 | 1 | 0 | 0 | 0 | 0 | 11
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 28 | 10 | 0 | 0 | 0 | 0 | 38

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 15 | 1 | 5 | 6 | 1 | 7 | 35
Mohammed Ali | 1 | 0 | 1 | 0 | 1 | 2 | 5
Mosab Mohammed Abdalla Nasreldin | 7 | 1 | 0 | 4 | 0 | 2 | 14
Ankit Kumar | 8 | 9 | 2 | 2 | 1 | 4 | 26
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 5 | 6 | 0 | 1 | 2 | 2 | 16
Waseem Ahemad . Khan | 12 | 3 | 0 | 5 | 3 | 3 | 26
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammad Faizan | 9 | 3 | 4 | 5 | 2 | 0 | 23
Hasan Nour | 0 | 1 | 1 | 0 | 1 | 0 | 3
Yousef Mutahar | 1 | 3 | 0 | 1 | 0 | 0 | 5
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 58 | 28 | 13 | 24 | 11 | 24 | 158

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 11 | 0 | 0 | 0 | 0 | 1 | 12
Ankit Kumar | 1 | 1 | 0 | 0 | 1 | 1 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 2 | 3 | 1 | 2 | 6 | 1 | 15
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Yousef Mutahar | 7 | 0 | 0 | 1 | 0 | 0 | 8
Abu Sufian | 6 | 0 | 0 | 0 | 0 | 0 | 6
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 4 | 1 | 3 | 8 | 5 | 55

Please feel free to reach out for any further clarifications.