Subject: Tech Support Candidate - Shweta Kashyap
From: Shweta Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 15:00:43 -0500

| | Tech Support Test

Name | Shweta Kashyap
E-mail | [email-masked]
Phone Number | (+91) 8130880113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | munirka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Most of the time we are not able to open any website on our browser because of the previously accepted cookies. So, what we need to do is clear all the cookies and caches from our browse.
To clear that what we need to do is, at first click on the 3 dots on the right side of the screen. Then, click on settings. A new window will open. On the left side we can see various options. We need to click on privacy and security. And then we need to click on clear browsing data. At last we need to select cookies and caches and delete it.
That's all. We are good to go.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth on both phone and speaker. Then search for the speaker's Bluetooth name on the phone. Once we have got the name, then we need to pair both. After pairing we are good to go.
What according to you makes you a good candidate for customer service or technical support job? | I am calm and composed. I may not have technical knowledge but I am a good and fast learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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