Subject: Tech Support Candidate - Suraj Rawat
From: Suraj Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 09:42:31 -0500

| | Tech Support Test

Name | Suraj Rawat
E-mail | [email-masked]
Phone Number | (110084) 7827078910
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Burari, Delhi-84
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | EDGETECH AIR SYSTEMS PVT LTD | SALES SUPPORT-EXECUTIVE | 15-11-2021 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These type of instances only happen with a few websites, so i would try following the step below:

1. I would try refreshing the page or open some other website to check that the problem is not with the internet connection.
3. I would try using other browsers to check if the error is being shown on that particular browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Long press the bluetooth button on the speaker to switch it on.
On the phone, go to the bluetooth option, switch on bluetooth and wait for the speaker to be displayed in nearby devices.
When it is displayed, tap on it & connect to it.

What according to you makes you a good candidate for customer service or technical support job? | I am very keen and curious when it comes to technology. I am confident about my skills in interacting and solving customer queries if it's related to tech which makes me a better candidate and gives me an upper hand over others.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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