Subject: RE: Discrepancy with Chat Details
From: Dinesh Sharma <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 17 Nov 2021 11:03:09 +0000

Hi @Saurabh Dadu<mailto:[email-masked]> can you please provide access for google sheet. Where all leads are listed.

________________________________
From: "saurabh" <[email-masked]<mailto:[email-masked]>>
To: "karen weibrecht" <[email-masked]<mailto:[email-masked]>>, "dinesh sharma" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 16, 2021 7:19:41 PM
Subject: Re: Discrepancy with Chat Details

Hi @Dinesh Sharma<mailto:[email-masked]>, @Ashish Dabral<mailto:[email-masked]> Please check this.

@Weibrecht, Karen (AE/GVM)<mailto:[email-masked]> - Just so you there are 4 different times -

  1.  Chat Start Time - When the visitor clicks on button and starts a chat
  2.  Chat End Time - When the chat is closed
  3.  Lead Capture time - The time when agent submits the lead into our system after putting in all the notes
  4.  Time Lead is received in your Google Sheet

Now Typically: Time difference between the 4 should not be more than 10 minutes. Time difference in step 3 - 4 should be only a couple of seconds.

We will check this and come back to you.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Sent: 16 November 2021 6:17 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Discrepancy with Chat Details

Hi Saurabh,

nice meeting you earlier.

Can you please have a look at something:

the time stamps of Chats do not seem to match the time stamps that we have on the GoogleSHeet.

e.g. this one – as per LiveChat – the chat happened at 2:19pm however in our GoogleSheet it was 12:52pm – which is before.

Saudi Arabia

Mohammad imam nazir

568123383

[email-masked]<mailto:[email-masked]>

https://www.avmechat.in/showChat/56355c10afa230a92f133313b3e75536

None

https://www.vw.com.sa/en/used-cars/trade-in.html

16-11-2021

12:52:50pm

khobar

Jetta

Used Car

Live Chat

I checked some other chats as well and it’s the same thing – but there’s no consistency in the time discrepancy.

can you please check as we are using the times to measure response time of dealers.

thanks

Karen

INTERNAL