Subject: Tech Support Candidate - Nilesh Goswami
From: Nilesh Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 05:18:10 -0500

| | Tech Support Test

Name | Nilesh Goswami
E-mail | [email-masked]
Phone Number | (+91) 9990722888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GAUR CITY-2 , GREATER NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bankit Services Pvt Ltd | Farming Executive | September | 16,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure internet connection works .
2. Check if the website down for everybody or just me.
3. open in the another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.From the top of the screen, swipe down to the bottom.

2.Hold the Bluetooth button down for a few seconds.

3.Pair a new device by tapping the button.
4.Check under "Available devices" or press More if you can't locate Pair new device.
Refresh.

5.To pair a Bluetooth device with your device, tap the name of the device.

6.Any directions that appear on the screen should be followed.

What according to you makes you a good candidate for customer service or technical support job?

1 - Thorough understanding of the product or service you provided.

2 - Ability to communicate well.

3 - Patience when it comes to listening to customers.

4 - Possess a good sense of humour.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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