Subject: Daily performance summary for LiveSalesman team for Nov 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 14:53:17 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 27 | 2 | 29
Khaled Sufian | 0 | 0 | 39 | 9 | 48
Malek Hosan | 0 | 4 | 18 | 5 | 27
Yousef Mutahar | 0 | 12 | 0 | 0 | 12
Amir Aziz | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 1 | 1 | 0 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 1
Apoorv Joshi | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 1 | 1 | 2
Syed Ataullah | 0 | 1 | 0 | 0 | 1
RAMI KASSAM | 0 | 2 | 23 | 14 | 39
Abdulmajeed Alanzy | 0 | 0 | 2 | 1 | 3
Asma Salem | 0 | 0 | 53 | 4 | 57
samah Alharby | 0 | 0 | 29 | 16 | 45
Grand Total | 0 | 20 | 195 | 52 | 267

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | (blank) | 8
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 32
| | Partial Delivery | 7
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return item not received | 3
| | Return Request Initiation | 4
| | System errors | 1
Customer Services Total | | | 98
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer Total | | | 2
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 2
| | Promo Code | 3
| | Store Availability | 1
| | Website/App Issues | 4
| Product Related | (blank) | 3
| | Pricing | 1
| | Product Specification | 7
PreSales Total | | | 23
Grand Total | | | 125

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 0 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 11 | 0 | 3 | 0 | 0 | 14 | 28
Hasan Nour | 3 | 0 | 1 | 1 | 1 | 6 | 12
Javed Aslam | 6 | 4 | 3 | 0 | 4 | 5 | 22
Khaled Sufian | 12 | 2 | 0 | 3 | 1 | 2 | 20
Asma Salem | 6 | 3 | 0 | 3 | 2 | 5 | 19
Abdulmajeed Alanzy | 1 | 0 | 1 | 0 | 6 | 2 | 10
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 2 | 0 | 0 | 1 | 3
Hassan Saeed | 16 | 2 | 1 | 1 | 2 | 2 | 24
samah Alharby | 14 | 1 | 4 | 6 | 1 | 1 | 27
Shaha alsubaie | 0 | 0 | 1 | 0 | 1 | 0 | 2
RAMI KASSAM | 28 | 8 | 3 | 6 | 1 | 0 | 46
Yousef Mutahar | 1 | 0 | 1 | 1 | 0 | 0 | 3
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 100 | 20 | 21 | 21 | 19 | 38 | 219

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 1 | 1 | 0 | 1 | 4 | 9
Asma Salem | 0 | 0 | 1 | 0 | 0 | 2 | 3
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 1 | 3
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 1 | 2
Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Yousef Mutahar | 9 | 1 | 1 | 0 | 0 | 0 | 11
RAMI KASSAM | 3 | 0 | 0 | 0 | 0 | 0 | 3
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 3 | 3 | 1 | 1 | 8 | 34

Please feel free to reach out for any further clarifications.