Subject: Fwd: Daily performance summary for LiveSalesman team for Nov 16th, 2021
From: Ashish Dabral <[email-masked]>
To: dinesh sharma <[email-masked]>
Date: Wed, 17 Nov 2021 01:15:35 -0700 (MST)

Regards, 
Ashish Dabral 

From: "HB report" <[email-masked]> 
To: "sahil" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Ankit Arora" <[email-masked]>, "Sameer Sadiq, LM-HB" <[email-masked]>, "faizal maradeya" <[email-masked]>, "Shahzeen Rizvi" <[email-masked]>, "Manmohan chittlangia" <[email-masked]>, "tejendra singh" <[email-masked]>, "nalineedhar kasibhatla" <[email-masked]>, "Deeksha" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Deepak Devasia" <[email-masked]>, "saurabh" <[email-masked]>, "Alan Ninan" <[email-masked]>, "Ashick Ali" <[email-masked]> 
Sent: Wednesday, November 17, 2021 9:01:14 AM 
Subject: Daily performance summary for LiveSalesman team for Nov 16th, 2021 

Please find listed below the performance data for the LiveSalesman team for Nov 16th, 2021. 

    * Total tickets created : 

	Total tickets created 	Groups 					
	Agent Name 	Facebook HB UAE 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails UAE 	Grand Total 
	Mosab Mohammed Abdalla Nasreldin 	0 	1 	19 	0 	1 	21 
	Abu Sufian 	0 	2 	32 	0 	5 	39 
	Hassan Saeed 	0 	0 	0 	0 	0 	0 
	Khaled Sufian 	0 	0 	0 	0 	0 	0 
	Malek Hosan 	5 	0 	0 	0 	0 	5 
	Yousef Mutahar 	0 	1 	0 	0 	14 	15 
	Amir Aziz 	2 	0 	0 	5 	0 	7 
	Hasan Nour 	3 	0 	1 	0 	0 	4 
	Mohammed Ali 	5 	2 	11 	0 	9 	27 
	Ankit Kumar 	0 	1 	3 	0 	1 	5 
	Jok Kuol 	0 	6 	61 	0 	0 	67 
	Mohammad Faizan 	0 	5 	32 	0 	0 	37 
	Waseem Ahemad . Khan 	0 	5 	50 	0 	2 	57 
	Apoorv Joshi 	0 	0 	1 	0 	0 	1 
	Javed Aslam 	0 	0 	1 	0 	0 	1 
	Syed Ataullah 	0 	0 	1 	0 	0 	1 
	RAMI KASSAM 	0 	0 	0 	0 	0 	0 
	Abdulmajeed Alanzy 	0 	0 	0 	0 	0 	0 
	Asma Salem 	0 	0 	0 	0 	0 	0 
	samah Alharby 	0 	0 	0 	0 	0 	0 
	Grand Total 	15 	23 	212 	5 	32 	287 

    * Whatsapp chat type: 

	HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
	Customer Services 	(blank) 	(blank) 	49 
		Delivery Related 	(blank) 	1 
			Day of Delivery - Status 	12 
			Delayed Delivery (Furniture) 	3 
			Delayed Delivery (HH) 	4 
			Delivery Status 	38 
			Partial Delivery 	1 
			Reschedule Delivery 	3 
		Product Complaint 	(blank) 	2 
			Complaint outside Warranty 	2 
			Complaint within Warranty 	4 
		Refunds and Cancelations 	(blank) 	1 
			Cancelation 	6 
			Refunds after Return 	2 
			Return item not received 	1 
			Return Request Initiation 	4 
	Customer Services Total 			133 
	Live Sales 	Pre-Sale 	Live assist 	1 
	Live Sales Total 			1 
	No Answer Total 			9 
	No Answer 	No Answer 	No Answer 	9 
	PreSales 	(blank) 	(blank) 	10 
		Other Enquiry 	(blank) 	1 
			Offers 	11 
			Payment Methods 	1 
			Store Availability 	11 
			Store Location 	3 
		Policy Related 	Delivery Cost 	2 
			Delivery Time 	1 
			Return Policy 	2 
		Product Related 	Product Specification 	68 
	PreSales Total 			110 
	Grand Total 			253 

    * Total count of ageing for Facebook: 

	Facebook 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Ankit Kumar 	3 	0 	0 	0 	1 	0 	4 
	Mosab Mohammed Abdalla Nasreldin 	2 	1 	0 	0 	0 	0 	3 
	Hasan Nour 	3 	0 	0 	0 	0 	0 	3 
	Syed Ataullah 	3 	0 	0 	0 	0 	0 	3 
	Amir Aziz 	8 	0 	0 	0 	0 	0 	8 
	Malek Hosan 	1 	0 	0 	0 	0 	0 	1 
	Grand Total 	20 	1 	0 	0 	1 	0 	22 

    * Total count of ageing for Whatsapp: 

	Whatsapp 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Jok Kuol 	12 	3 	5 	3 	1 	6 	30 
	Mohammed Ali 	2 	0 	1 	0 	0 	2 	5 
	Ankit Kumar 	9 	6 	2 	2 	1 	3 	23 
	RAMI KASSAM 	0 	0 	0 	0 	0 	3 	3 
	Abu Sufian 	6 	6 	0 	1 	2 	2 	17 
	Waseem Ahemad . Khan 	8 	3 	2 	3 	3 	3 	22 
	Mosab Mohammed Abdalla Nasreldin 	3 	0 	1 	3 	0 	1 	8 
	Amir Aziz 	0 	0 	0 	0 	1 	0 	1 
	Mohammad Faizan 	9 	5 	3 	2 	2 	0 	21 
	Hasan Nour 	0 	2 	0 	0 	1 	0 	3 
	Yousef Mutahar 	1 	2 	0 	1 	0 	0 	4 
	Syed Ataullah 	1 	0 	0 	0 	0 	0 	1 
	Grand Total 	51 	27 	14 	15 	11 	20 	138 

    * Total count of ageing for Emails UAE : 

	Emails UAE 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Yousef Mutahar 	9 	1 	0 	1 	0 	1 	12 
	Mosab Mohammed Abdalla Nasreldin 	0 	0 	0 	0 	0 	1 	1 
	Waseem Ahemad . Khan 	0 	0 	0 	0 	0 	1 	1 
	Mohammed Ali 	3 	0 	0 	0 	0 	1 	4 
	Ankit Kumar 	3 	0 	0 	0 	1 	1 	5 
	Hasan Nour 	0 	0 	0 	0 	0 	1 	1 
	Murtaza Kutiyanawala 	3 	1 	2 	3 	4 	1 	14 
	Javed Aslam 	0 	0 	0 	0 	1 	0 	1 
	Abu Sufian 	8 	1 	0 	0 	0 	0 	9 
	Jok Kuol 	2 	0 	0 	0 	0 	0 	2 
	Grand Total 	28 	3 	2 	4 	6 	7 	50 

Please feel free to reach out for any further clarifications.