Subject: Tech Support Candidate - Priyanka P
From: Priyanka P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 02:42:35 -0500

| | Tech Support Test

Name | Priyanka P
E-mail | [email-masked]
Phone Number | (+91) 7087594502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kochar Inditex Pvt.. Ltd | Executive Inside Sales | 20th May 2021 | 29000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Apologize for the inconvenience, dear sir/ma'am, we request you to please check your internet is connected successfully or not?

2. May I know about the notification which your getting on screen?

Once we will get to know about the error notification accordingly we could assist the customer. For example, if there is a proxy problem then we have to guide customer to go settings and do several changes in order to run the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Hold a long press on Bluetooth button of speaker. Blue light would be reflect.

2. Simultaneously, enable the Bluetooth mode on of mobile.

3. Once it will be enabled automatically name of Bluetooth speaker will be visible on mobile screen/ if in case it is not visible click on search nearby Bluetooth device.

4. Once found the right Bluetooth speaker name click on pairing.

5. Both of the devices would paired and then connect successfully.

Note :- Ensure Bluetooth speaker must be charged.

What according to you makes you a good candidate for customer service or technical support job? | A person with great patience with empathy who treats the customer like a king. Moreover, knowledge is also mandatory with active responder.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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