Subject: Fwd: Discrepancy with Chat Details
From: Ashish Dabral <[email-masked]>
To: dinesh sharma <[email-masked]>
Date: Wed, 17 Nov 2021 00:33:58 -0700 (MST)

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "karen weibrecht" <[email-masked]>, "dinesh sharma" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, November 16, 2021 7:19:41 PM 
Subject: Re: Discrepancy with Chat Details 

Hi [ mailto:[email-masked] | 
@Dinesh Sharma ] , [ mailto:[email-masked] | 
@Ashish Dabral ] Please check this. 

[ mailto:[email-masked] | @Weibrecht, Karen (AE/GVM) ] - Just so you there are 4 different times - 

    1. Chat Start Time - When the visitor clicks on button and starts a chat 
    2. Chat End Time - When the chat is closed 
    3. Lead Capture time - The time when agent submits the lead into our system after putting in all the notes 
    4. Time Lead is received in your Google Sheet 

Now Typically: Time difference between the 4 should not be more than 10 minutes. Time difference in step 3 - 4 should be only a couple of seconds. 

We will check this and come back to you. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Weibrecht, Karen (AE/GVM) <[email-masked]> 
Sent: 16 November 2021 6:17 PM 
To: Saurabh Dadu <[email-masked]> 
Subject: Discrepancy with Chat Details 

Hi Saurabh, 

nice meeting you earlier. 

Can you please have a look at something: 

the time stamps of Chats do not seem to match the time stamps that we have on the GoogleSHeet. 

e.g. this one – as per LiveChat – the chat happened at 2:19pm however in our GoogleSheet it was 12:52pm – which is before. 

	

Saudi Arabia 	

Mohammad imam nazir 	

568123383 	

[email-masked] 	

[ https://www.avmechat.in/showChat/56355c10afa230a92f133313b3e75536 | https://www.avmechat.in/showChat/56355c10afa230a92f133313b3e75536 ] 	

None 	

https://www.vw.com.sa/en/used-cars/trade-in.html 	

16-11-2021 	

12:52:50pm 			

khobar 	

Jetta 	

Used Car 	

Live Chat 								

I checked some other chats as well and it’s the same thing – but there’s no consistency in the time discrepancy. 

can you please check as we are using the times to measure response time of dealers. 

thanks 

Karen 

INTERNAL