Subject: Fwd: Daily performance summary for LiveSalesman team for Nov 8th, 2021
From: Ashish Dabral <[email-masked]>
To: dinesh sharma <[email-masked]>
Date: Wed, 17 Nov 2021 00:33:20 -0700 (MST)

Regards, 
Ashish Dabral 

From: "HB report" <[email-masked]> 
To: "sahil" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Yahia Taha" <[email-masked]>, "faizal maradeya" <[email-masked]>, "Deeksha" <[email-masked]>, "Deepak Devasia" <[email-masked]>, "saurabh" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "Alan Ninan" <[email-masked]> 
Sent: Tuesday, November 9, 2021 9:05:11 AM 
Subject: Daily performance summary for LiveSalesman team for Nov 8th, 2021 

Please find listed below the performance data for the LiveSalesman team for Nov 8th, 2021. 

    * Total tickets created : 

	Total tickets created 	Groups 				
	Agent Name 	Facebook KSA HB 	HomeBox KSA 	Whatsapp resolved 	Whatsapp open 	Grand Total 
	Mosab Mohammed Abdalla Nasreldin 	0 	1 	0 	0 	1 
	Abu Sufian 	0 	0 	0 	0 	0 
	Khaled Sufian 	0 	2 	13 	3 	18 
	Hassan Saeed 	0 	0 	10 	1 	11 
	Amir Aziz 	1 	0 	0 	0 	1 
	Ankit Kumar 	0 	1 	0 	0 	1 
	Javed Aslam 	1 	3 	0 	0 	4 
	Mohammed Ali 	1 	0 	0 	0 	1 
	Jok Kuol 	0 	0 	0 	0 	0 
	Mohammad Faizan 	0 	0 	0 	0 	0 
	Waseem Ahemad . Khan 	0 	0 	0 	0 	0 
	Syed Ataullah 	0 	1 	0 	0 	1 
	Malek Hosan 	0 	1 	0 	0 	1 
	RAMI KASSAM 	0 	1 	22 	13 	36 
	Yousef Mutahar 	0 	4 	0 	0 	4 
	Murtaza Kutiyanawala 	0 	0 	0 	0 	0 
	Asma Salem 	0 	0 	53 	2 	55 
	samah Alharby 	0 	0 	37 	5 	42 
	Grand Total 	3 	14 	135 	24 	176 

    * Whatsapp chat type: 

	HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
	Customer Services 	Delivery Related 	(blank) 	4 
			Delivery Status 	20 
			Missing items\parts 	1 
			Partial Delivery 	6 
			Reschedule Delivery 	1 
		Product Complaint 	Complaint within Warranty 	1 
		Refunds and Cancelations 	(blank) 	2 
			Cancelation 	2 
			Refunds after Return 	2 
			Return Request Initiation 	3 
			System errors 	1 
	Customer Services Total 			43 
	No Answer 	(blank) 	(blank) 	1 
	No Answer Total 			1 
	PreSales 	(blank) 	(blank) 	1 
		Other Enquiry 	(blank) 	1 
			Payment Methods 	1 
			Promo Code 	1 
			Using Shukran Points 	1 
			Website/App Issues 	3 
		Policy Related 	Delivery Cost 	1 
		Product Related 	(blank) 	1 
			Pricing 	1 
			Product Specification 	11 
	PreSales Total 			22 
	Grand Total 			66 

    * Total count of ageing for Facebook KSA HB: 

	Facebook 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Malek Hosan 	2 	0 	0 	0 	0 	0 	2 
	Amir Aziz 	1 	0 	0 	0 	0 	0 	1 
	Javed Aslam 	1 	0 	0 	0 	0 	0 	1 
	Grand Total 	4 	0 	0 	0 	0 	0 	4 

    * Total count of ageing for Whatsapp open: 

	Facebook 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Malek Hosan 	2 	0 	0 	1 	3 	13 	19 
	Hasan Nour 	0 	4 	0 	0 	0 	4 	8 
	Javed Aslam 	7 	3 	2 	4 	3 	3 	22 
	Asma Salem 	5 	2 	2 	1 	3 	3 	16 
	Abdulmajeed Alanzy 	0 	3 	4 	2 	3 	3 	15 
	Khaled Sufian 	11 	0 	1 	1 	0 	1 	14 
	samah Alharby 	13 	0 	4 	3 	0 	1 	21 
	Hassan Saeed 	2 	1 	4 	2 	0 	0 	9 
	Shaha alsubaie 	0 	0 	1 	0 	0 	0 	1 
	RAMI KASSAM 	19 	4 	0 	0 	0 	0 	23 
	Grand Total 	59 	17 	18 	14 	12 	28 	148 

    * Total count of ageing for Emails: 

	Whatsapp 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Malek Hosan 	1 	1 	0 	1 	1 	3 	7 
	Hasan Nour 	0 	0 	0 	2 	2 	1 	5 
	Asma Salem 	0 	0 	0 	1 	0 	1 	2 
	Khaled Sufian 	0 	0 	0 	0 	1 	0 	1 
	Hassan Saeed 	0 	0 	0 	0 	1 	0 	1 
	Javed Aslam 	4 	0 	0 	1 	1 	0 	6 
	Abdulmajeed Alanzy 	0 	0 	1 	0 	0 	0 	1 
	Shaha alsubaie 	0 	1 	0 	0 	0 	0 	1 
	Yousef Mutahar 	5 	0 	0 	0 	0 	0 	5 
	Ankit Kumar 	2 	0 	0 	0 	0 	0 	2 
	Mosab Mohammed Abdalla Nasreldin 	2 	0 	0 	0 	0 	0 	2 
	RAMI KASSAM 	1 	0 	0 	0 	0 	0 	1 
	Grand Total 	15 	2 	1 	5 	6 	5 	34 

Please feel free to reach out for any further clarifications.