Subject: Tech Support Candidate - Prashant Bhatt
From: Prashant Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 02:15:20 -0500

| | Tech Support Test

Name | Prashant Bhatt
E-mail | [email-masked]
Phone Number | (+91) 9627600756
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na | Na
Previous Employer 1 | NA | Na | Na | Na
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check if my Internet Connection is ok.
Second i will erase all cookies from the browser.
Third i will reload the website.
If the problem is still unresolved, then i restart my device, i will check if the website is down for everyone or its just me.
These are all the steps i would take for this situation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the bluetooth device,
Go to bluetooth setting in phone,
Search for available devices, then click on pair device, and thats all now to bluetooth device is connected to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Because i belong to Technical field, I have done my Masters in computer applications. And i have a lot of knowledge about different devices amd softwares.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |