Subject: Daily performance summary for LiveSalesman team for Nov 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 09:01:14 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 19 | 0 | 1 | 21
Abu Sufian | 0 | 2 | 32 | 0 | 5 | 39
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Yousef Mutahar | 0 | 1 | 0 | 0 | 14 | 15
Amir Aziz | 2 | 0 | 0 | 5 | 0 | 7
Hasan Nour | 3 | 0 | 1 | 0 | 0 | 4
Mohammed Ali | 5 | 2 | 11 | 0 | 9 | 27
Ankit Kumar | 0 | 1 | 3 | 0 | 1 | 5
Jok Kuol | 0 | 6 | 61 | 0 | 0 | 67
Mohammad Faizan | 0 | 5 | 32 | 0 | 0 | 37
Waseem Ahemad . Khan | 0 | 5 | 50 | 0 | 2 | 57
Apoorv Joshi | 0 | 0 | 1 | 0 | 0 | 1
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 15 | 23 | 212 | 5 | 32 | 287

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 49
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 12
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 4
| | Delivery Status | 38
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 6
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 4
Customer Services Total | | | 133
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | (blank) | (blank) | 10
| Other Enquiry | (blank) | 1
| | Offers | 11
| | Payment Methods | 1
| | Store Availability | 11
| | Store Location | 3
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| | Return Policy | 2
| Product Related | Product Specification | 68
PreSales Total | | | 110
Grand Total | | | 253

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 0 | 0 | 0 | 1 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 8 | 0 | 0 | 0 | 0 | 0 | 8
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 1 | 0 | 0 | 1 | 0 | 22

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 12 | 3 | 5 | 3 | 1 | 6 | 30
Mohammed Ali | 2 | 0 | 1 | 0 | 0 | 2 | 5
Ankit Kumar | 9 | 6 | 2 | 2 | 1 | 3 | 23
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 6 | 6 | 0 | 1 | 2 | 2 | 17
Waseem Ahemad . Khan | 8 | 3 | 2 | 3 | 3 | 3 | 22
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 3 | 0 | 1 | 8
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohammad Faizan | 9 | 5 | 3 | 2 | 2 | 0 | 21
Hasan Nour | 0 | 2 | 0 | 0 | 1 | 0 | 3
Yousef Mutahar | 1 | 2 | 0 | 1 | 0 | 0 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 51 | 27 | 14 | 15 | 11 | 20 | 138

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yousef Mutahar | 9 | 1 | 0 | 1 | 0 | 1 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 1 | 4
Ankit Kumar | 3 | 0 | 0 | 0 | 1 | 1 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 3 | 1 | 2 | 3 | 4 | 1 | 14
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abu Sufian | 8 | 1 | 0 | 0 | 0 | 0 | 9
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 28 | 3 | 2 | 4 | 6 | 7 | 50

Please feel free to reach out for any further clarifications.