Subject: Tech Support Candidate - Vaibhav Shrivastava
From: Vaibhav Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 13:33:29 -0500

| | Tech Support Test

Name | Vaibhav Shrivastava
E-mail | [email-masked]
Phone Number | (91) 9738789068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | allied digital services | csd | 16/04/21 | 21000
Previous Employer 2 | qikpod | nse | 05/08/20 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly check the exact problem,check internet is power on or not,internet is working,try to ping ip,check status,update drivers and windows
Please list the steps to connect a Bluetooth speaker to your mobile phone. | setting then bluetooth then powered on and speaker also powered on and check in available device which you want to connect and click pair then ok and check with play any music
What according to you makes you a good candidate for customer service or technical support job? | welcome to customer and assurance then listen the problem and reconfirm the detail and problems then troubleshooting and solve the issue with in timelimit
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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