Subject: Tech Support Candidate - Rohit makkar Rohit
From: Rohit makkar Rohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 09:44:13 -0500

| | Tech Support Test

Name | Rohit makkar Rohit
E-mail | [email-masked]
Phone Number | (91) 7827655220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Loyalty fox | Senior executive | 2 November 2022 | 32000
Previous Employer 1 | Vfs global services | Senior sales executive | March 2020 | 36000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Go to Start and open control panel. On Windows 10 just search for the “Control Panel”.

Look for “Network and sharing center” and open it. You will find it under “Network” options. Or click to show “All control panel items”.

Find your network interface, in simple words internet connection name, and click on it.

Now you will get another window with connection status, click on Properties here.

Now hit OK to every dialog box to save the changes you made.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker
Put the speaker in pairing mode
Switch on Bluetooth on mobile phone
Wait for the phone to connect
Connect and Play music

What according to you makes you a good candidate for customer service or technical support job?

Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...
Empathy. ...
Adaptability. ...
Ability to Use Positive Language. ...
Clear Communication Skills. ...
Self-Control. ...
Taking Responsibility. ...

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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