Subject: Tech Support Candidate - Jayaprabha Jaya
From: Jayaprabha Jaya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 09:32:40 -0500

| | Tech Support Test

Name | Jayaprabha Jaya
E-mail | [email-masked]
Phone Number | (0) 9871566435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mehrauli
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Google sheets ,excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infoedge | Assistant manager | 2008 | 35k
Previous Employer 2 | Dr Shikha Nutrihealth | Assistant manager | 2022 | 45k

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will reboot the system and check the internet connection and browse other website,if other site working then will log a complaint with customer care ,the present browser which I used
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the blue tooth option in the mobile,keep the speaker near to it,pair the device and connect it
What according to you makes you a good candidate for customer service or technical support job? | Listening skills of the concern and provide solution accordingly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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