Subject: Tech Support Candidate - pooja dusa
From: pooja dusa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 09:28:15 -0500

| | Tech Support Test

Name | pooja dusa
E-mail | [email-masked]
Phone Number | (91) 8975537320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | wipro | tech support | 12/2/2020 |
Previous Employer 2 | eclerx | tech support | 14/10/2021 |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

open a new tab and check to see if you can load another website like google.com or mozilla.org

if you can open another site,skip down to (The problem only happens with certain websites)

if you cant open another site,continue on to the next step.

Launch another browser like internet explorer and try to open the site you were having problem with

Please list the steps to connect a Bluetooth speaker to your mobile phone.

swipe down from the top of the screen

touch and hold bluetooth

tap pair new device if you dont find pair new device check under "available devices" or tap more.Refresh

tap the name of the blueetooth device you want to pair with your device.

follow any screen instructions

What according to you makes you a good candidate for customer service or technical support job?

it's all about your attitude in addition to your academic qualification ,like you should be soft spoken ,good listener ,problem solver,helpful,team builder and know to engage the people well

customer realizes would definitely differentiate you from others

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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