Subject: Tech Support Candidate - Anushree Roy
From: Anushree Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 09:14:17 -0500

| | Tech Support Test

Name | Anushree Roy
E-mail | [email-masked]
Phone Number | (700031) 8334011905
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | I have experience in Customer Service

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ttec | CSR 1 | 11 th December,2021 | 20000
Previous Employer 1 | Concentrix | Operations Representative | 26th May | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would restart my computer,open the link in a fresh browser,clear cache and cookies,try opening the link in incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2 .Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable, it’s often a button with a Bluetooth symbol on it.
5.On your mobile select your speaker and it will be connected

What according to you makes you a good candidate for customer service or technical support job? | I think I can identify the issue of the customers correctly and I know how to make a resolution easy for them to understand.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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