Subject: Tech Support Candidate - Jitendra Gupta
From: Jitendra Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 08:32:47 -0500

| | Tech Support Test

Name | Jitendra Gupta
E-mail | [email-masked]
Phone Number | (+91) 9889415093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Ltd | Servicedesk L1&L2 | | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- first I will check the website allowed for the organization or nor if yes
2- I will check for the network connection, if ok
3- I will check the proxy as well as clear the cached and history also of the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- put the Bluetooth on in my phone
2- Power on the speaker and select the Bluetooth mode.
3- Search from my phone for available Bluetooth and pair the Speaker.

What according to you makes you a good candidate for customer service or technical support job?

1- skills
2- work experience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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