Subject: Tech Support Candidate - Diksha Singh
From: Diksha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 07:51:03 -0500

| | Tech Support Test

Name | Diksha Singh
E-mail | [email-masked]
Phone Number | (91) 9582646005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Nevan Infotech | Sr. cce | 5/04/2017 | 18k
Previous Employer 2 | MakeMyTrip | Sr. Cce | 01/11/2019 | 25k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st I will restart the computer/laptop/mobile.
Obviously I will check my internet connection and will check the website whether is there any bug in the site or the site is down.I will clear cookies and cache and then also there is some issue then will try to open the site in other browser or system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Settings > Connected devices > Bluetooth.
Select the Paired  new device and then tap the speaker's name

What according to you makes you a good candidate for customer service or technical support job?

I believe that I am the best candidate for this position because of my extensive customer service & my ability to adapt to any situation
The positive attitude towards customer and willingness to help someone by providing the correct resolution or information and my good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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