Subject: Tech Support Candidate - Akash Aggarwal
From: Akash Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 07:21:12 -0500

| | Tech Support Test

Name | Akash Aggarwal
E-mail | [email-masked]
Phone Number | (91) 9654959463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Service desk management - supervisor

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sumitomo Mitsui Banking Corporation | IT OFFICER | 8nov2021 | 32000
Previous Employer 1 | Bharat IT services Pvt Ltd | Customer support Engineer | June 2020 |
Previous Employer 2 | CMS IT services Pvt Ltd | Customer support Engineer | August 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I will check internet connection.
2) I will check PC IP address.
3) I will check internet speed.
4) I will ping this website.
5) I will run tracert command in CMD.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) click on start button
2) choose settings option
3) choose device option
4) choose bluetooth option and click on add bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

I have 5 year experience in service desk and technical support.
Now I am working as a service desk supervisor so I have experience in how to handle a team and this experience very helpful in my next job for team coordination and create team spirit.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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